CORDINZA / Hotel revenue-to-cash control
From source records to an owner review.
Start with one property and one period. Define the evidence, review the differences and leave every open item with a clear next action.
A bounded review, in four steps
Identify the property, month, sources, currency, approximate volume and the owner’s main question. Agree the fee and limits before work begins.
Check source totals, dates, references, cut-offs and available opening or subsequent settlement items. Record gaps before drawing conclusions.
Compare expected settlements with receipts. Check fees, refunds and timing; request explanations for unresolved items through the nominated hotel contact.
Present the coverage record, settlement bridge, exception register and action plan. Distinguish explained items, verified outcomes and outstanding work.
Who does what
| Activity | Intended CORDINZA responsibility | Hotel or provider responsibility |
|---|---|---|
| Record preparation | Specify the required fields and review supplied coverage | Provide authorised exports and explain local operating practices |
| Analysis | Compare the agreed records and document findings | Confirm context, mappings and source accuracy |
| Investigation | Record evidence requests and agreed follow-up actions | Nominated contact supplies answers; providers respond about their own records |
| Corrections | Document proposed corrections and verify results within scope | Authorised hotel staff or accountant approve and execute changes |
| Owner review | Prepare the findings and explain remaining dependencies | Owner reviews findings and agrees next actions |
The hotel’s contribution
- One authorised finance contact and the agreed exports.
- Answers about fees, refunds, timing and local payment practices.
- Relevant opening or subsequent receipts where needed to explain the selected month.
- Approval of consequential actions and provider correspondence where required.
Customer preparation time and response needs must be established during fit review. No untested onboarding-time or turnaround promise is made.
Keep unresolved work visible
An exception closes when receipt evidence, a verified authorised correction or an accepted supported explanation establishes the outcome. A provider acknowledgement alone does not resolve a financial difference.
The initial engagement has a defined review allowance. Items awaiting a third party can remain open at handover, with their dependencies and next actions recorded. Additional work requires agreement.